How AI helps improve the workforce

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Managing a complex workforce has never been an easy task, and the pandemic has only made matters worse. Not only have hiring, firing, payroll and benefits processes become more difficult, working from home and the growing freelance culture are adding new stresses to HR – all at a time when the pace of business is increasing rapidly and leading to a greater need for labor flexibility.

However, necessity is the mother of innovation, and in this case, organizations are turning to artificial intelligence (AI) not only to lighten the load on traditional human resource management systems, but also to engage the hand -work in new ways. Far from putting humans out of work, these tools help people work better and improve their work-life balance.

Work smarter with AI

Tech blogger Srikanth says AI is transforming workforce management in three crucial ways. First, it provides a more accurate assessment of labor demands. Most line managers are too preoccupied with day-to-day responsibilities to perform longer-term staffing and scheduling analyses. However, AI excels at predictive analysis and can provide key insights into future trends.

Second, AI can improve both productivity and workforce satisfaction. Again, with proper planning, processes can be moved forward more efficiently, without conflict or duplication, and time off can be allocated more efficiently for both workers and the business.

And finally, AI has the ability to assess performance and make recommendations regarding assignments and advancements more accurately, leading to a more effective and efficient work hierarchy.

As many organizations adopt near-universal work-from-home strategies, or even rely solely on freelance and contract worker solutions, new generations of smart platforms are entering the channel that reflect this style of working. less rigid organization. A company called Fiverr, for example, recently unveiled the Togetherr platform that helps build creative teams based on personality profiles, work experience, and many other data points. Intended for advertising and other creative functions, the system uses proprietary technology called Creative Genome to provide a more efficient, less expensive, and more accurate team building process than older Agency Reference Models (AORs). .

Any AI platform is only as good as its data, which is why industry experts like Juanita Coley, founder and CEO of Solid Rock Consulting, recommend implementing strong data validation tools in any WFM program. clever. This is more of an art than a science given the subjective nature of data preparation, but it can be implemented effectively with a few key elements. Checks and balances, on the one hand, are needed to ensure that forecast deviations are not ignored to the point of affecting production. Data coordination between channels is also important to ensure smooth transitions between high and low volume periods.

everyone wins

All this should not only benefit the company, of course, but also the employees. Dominic Fitch, senior consultant and head of creative change at leadership development firm Impact International, notes that AI can help reduce workloads by taking over tedious and repetitive tasks, and it may even say people to stop working if, as many homeworkers have found, they can’t disconnect from their jobs.

There are also ways to train the AI ​​to be on the lookout for new opportunities and new areas of advancement that match the accumulated knowledge and skills of an individual employee. And as individuals become team leaders, managers, and senior executives, AI can prove invaluable in managing subordinates’ calendars, schedules, and other work tools in ways that foster cohesion and harmony. maximum flexibility.

Granted, we shouldn’t expect workplace nirvana just because AI is at work, but there’s every reason to believe technology will help solve many of the challenges facing the workforce. modern work faces as it enters a new economy.

At its core, working effectively is all about time management, and the less time employees spend on unproductive or unnecessary tasks, the better off they and the business will be.

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Michael A. Bynum