Back office workforce management market

New Jersey, United States – Back Office Workforce Management Market Analysis 2022 to 2028, Size, Share and Trends by Type, Component, Application, Opportunities, Growth Rate and Regional Forecast

Back-office workforce management apps help employees manage absences and vacations, track time and attendance, and optimize their schedules. Back office personnel management applications have different functionalities depending on the sector. For example, in the IT industry, employee portals and biometric services are integrated with HR software combined with a workforce management tool. The Back Office Workforce Management Market is anticipated to grow at a CAGR of 10.9% from 2022 to 2028, from 3,601.4 million US$ in 2022 to 6,713.2 million US$ in 2028.

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Due to the COVID-19 pandemic, the activities of manufacturers, including those of IT market players, have been only slightly hampered. As a result, product deliveries for workforce management in 2020 were only slightly impacted. Due to the lockdowns put in place in response to the rapid spread of the disease, there is considerable demand for remote employee productivity tracking solutions among IT developers. In 2020, many companies that manufacture cars and electrical components as well as research and development teams have started allowing back-office staff to work from home. As a result, the need for cloud-based workforce management systems has increased in the region.

To establish smart workplaces, companies are increasingly favoring mobile app-based work management tools. They could lose a lot of money if they refuse to take advantage of the benefits of mobility, as this will lead to inefficiencies and dissatisfaction among their staff. A consistent employee experience is made possible through a mobile application. Businesses can distribute hyper-local content and notify staff members in real time using location monitoring. When location monitoring is integrated into the application, it further helps deliver relevant and timely experiences while improving worker efficiency, productivity, and engagement. The official daily count of employees as well as other relevant data can be easily entered into data systems using mobile apps. The apps act as a central hub, integrating all management-related digital touchpoints into one streamlined, user-friendly platform. Businesses can ensure employees are productive both on campus and at home by making all work-related information available on a single app. With official mobile apps, management teams can interact and coordinate with employees and the business as a whole. Additionally, these applications can automatically log the time workers arrive at a particular workstation. These benefits of mobile app-based workforce management systems are opening up new growth opportunities for players in the back-office workforce management market.

Dividing segment:
Robotic process automation, performance management, back office optimization, process analytics and other solutions are included in the back office workforce management market study by solution. The back office workforce management market share held by robotic process automation was largest in 2021. The software technology known as robotic process automation (RPA) facilitates building, use and management of software robots that mimic human behavior by interacting with hardware and software. . Like humans, software bots can browse the web, navigate using the right keystrokes, and understand what’s on the screen. Perform several predetermined operations, including identification and data extraction. RPA drives business efficiency, flexibility, and responsiveness by streamlining workflows. By removing repetitive daily tasks, it also improves employee satisfaction, engagement and productivity.

The back office workforce management market is divided into IT and telecommunications, BFSI, retail and e-commerce, transportation, government and others. This is based on an analysis of the market by end-use industry. The largest back office workforce management market share in 2021 was held by the IT and telecommunications sector. Telcos need to keep their task and workflow management systems running smoothly to manage traffic and respond faster to consumer demands. Compared to traditional ordering systems, where staff must manually enter new customer information or reorganize existing services and workflow management systems are gaining popularity. Workflow management systems frequently provide web access to end users. More than 90% of customers want companies to provide self-service portals so they can manage their accounts, brands and businesses, according to survey data from a customer service provider.

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Regional analysis:
Geographically, the back office workforce management market is dominated by the North American region, followed by the European region, owing to the increased technological improvements in the region and the trend of digitalization of the grid system. Due to an increase in population over the forecasted period, the Asia-Pacific region is expected to experience faster growth.
Competitive analysis:

Some of the major market players are:
● NICE Ltd.
● Open Text Corporation
● Oracle Corporation
● Genesys
● Alvaria, Inc.
● Verint Systems, Inc.
● ActiveOps API
● Calabria Inc.
● Intermediate
● Team software

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This press release was published on openPR.

Michael A. Bynum